Application Managed Services (AMS)

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Continuous monitoring of application health, availability, and performance. 

Real-time alerts and proactive resolution to minimize downtime.

Dedicated support teams ensuring seamless user experience.

Tiered support model (Level 1–3) for efficient issue resolution. 

Root cause analysis to prevent recurring problems.

Structured escalation paths for critical incidents.

Rapid response to defects impacting functionality. 

Continuous improvement through feature enhancements.

Planned upgrades to keep applications aligned with evolving business needs.

Controlled deployment of new releases and patches. 

Risk assessment and rollback planning to ensure stability.

Alignment with ITIL best practices for smooth transitions.

Regular optimization of application performance. 

Capacity planning to handle growth and peak loads.

Periodic health checks to identify and mitigate risks early.

Timely application of security patches to safeguard against vulnerabilities. 

Continuous compliance monitoring aligned with industry standards (ISO, GDPR, HIPAA, etc.).

Threat detection and proactive risk mitigation.

Clearly defined Service Level Agreements (SLAs) for response and resolution times. 

Transparent reporting and performance metrics.

Commitment to measurable outcomes and client satisfaction.